Refund Policy

Refund Policy for NetMart

Last Updated: Thursday, 22nd June 2023

At NetMart, we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that there may be situations where you may need to request a refund for a product or service purchased from our platform. This refund policy outlines the terms and conditions for requesting a refund.

1. Eligibility for Refunds:

1.1. Products: We accept refund requests for products that meet the following criteria:
   - The product is defective, damaged, or not as described on our website.
   - The product is unused, unopened, and in its original packaging.
   - The refund request is made within 7 days of the product delivery date.

1.2. Services: We accept refund requests for services that meet the following criteria:
   - The service was not rendered or completed as specified.
   - The refund request is made within 7 days of the service delivery date.

2. Refund Process:

2.1. Product Refunds:
   - To request a refund for a product, please contact our customer support team at support@netmart-app.com.
   - Provide your order details, including the order number, product name, and a detailed explanation of the reason for the refund request.
   - Our customer support team will assess your request and may require additional information or evidence to process the refund.
   - Once the refund is approved, we will initiate the refund process. The refund will be credited back to the original payment method used for the purchase within 3 business days.

2.2. Service Refunds:
   - To request a refund for a service, please contact our customer support team at support@netmart-app.com.
   - Provide your order details, including the order number, service name, and a detailed explanation of the reason for the refund request.
   - Our customer support team will assess your request and may require additional information or evidence to process the refund.
   - Once the refund is approved, we will initiate the refund process. The refund will be credited back to the original payment method used for the purchase within 3 business days.

3. Non-Refundable Items:

3.1. Some items are non-refundable. These include:
   - Downloadable digital products, such as software, e-books, or music, once they have been downloaded or accessed.
   - Perishable goods, such as food, flowers, grocery item, medicine or personalized items.
   - Gift cards or vouchers.

4. Shipping and Return Costs:

4.1. In the case of a refund for a product, the customer may be responsible for return shipping costs unless the product is defective or the return is due to an error on our part.

4.2. Service refunds do not involve shipping costs.

5. Refund Disputes:

5.1. If there is a dispute regarding a refund request, we will work with the customer to reach a fair resolution. Our decision in such cases will be final.

6. Changes to the Refund Policy:

6.1. NetMart reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

By making a purchase on the NetMart platform, you acknowledge that you have read, understood, and agreed to this refund policy.

If you have any questions or concerns about our refund policy, please contact our customer support team at support@netmart-app.com.